Shipping policy

I. SHIPPING AND DELIVERY 

 

STANDARD SHIPPING

Most items ship within 5–10 business days unless otherwise noted at the time of purchase. Shipping rates are calculated based on the size, weight, and destination of your order.

Every piece is carefully prepared for shipment by our trained staff using materials and methods selected specifically for each item's size, weight, and fragility. This may include reinforced packaging, protective cushioning, or specialized packing systems to ensure safe delivery. Our fulfillment process prioritizes care and protection throughout preparation and carrier handoff.

 

WHITE GLOVE & FREIGHT DELIVERY

White Glove and Freight items, as well as some heavy or oversized pieces, cannot be shipped outside the contiguous 48 states.

With White Glove Delivery, your item arrives with exceptional care. The delivery service will call you in advance to schedule a convenient delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly if needed, and remove all packaging materials. Service to outlying areas may be restricted based on geographic location.

 

INTERNATIONAL SHIPPING

At present, we cannot ship orders to addresses outside the United States.

 

II. SHIPPING ERRORS & DAMAGES

Please email us at inquiries@stangdesign.com if your order arrives damaged or if a packing error has occurred. It is your responsibility to inspect your item upon delivery. Any damage that occurs during shipping must be noted on the delivery receipt and reported immediately. Damage not noted on the delivery receipt will be considered post-delivery and will not be covered under warranty.

If damage or defects are not reported within 14 days of delivery, they will be considered acceptable and will not be eligible for return or exchange. We will work with you to resolve any issues to your satisfaction. If you choose to return a damaged item, the purchase price, taxes, and delivery fees will be refunded.

 

III. RETURNS, EXCHANGES & STORE CREDIT

Decor, Accessories & Lighting

Decor, accessory, and lighting items may be returned within 14 days of delivery, subject to a 20% restocking fee plus return shipping costs. Items must be in original, unopened condition.

To initiate a return, please email us at inquiries@stangdesign.com for a return authorization. We recommend insuring your return shipment and retaining tracking information, as we cannot issue credit for items that do not arrive at our warehouse.

Return shipping costs are the customer's responsibility. A return shipping label may be provided by Stang Design, with the cost deducted from your refund.

• Proof of purchase is required for all refunds

• Shipping and handling charges are non-refundable unless the item received is damaged, defective, or incorrect and replacement is not possible

• Tax refunds are processed in accordance with state and local laws

 

FINAL SALE ITEMS

The following items are final sale and are not eligible for return or exchange:

• Custom or made-to-order items
  

• Custom wall coverings
  

• Items noted as “final sale” at checkout
  

• Third-party products identified as final sale on the product detail page
  

• One-of-a-kind items identified on the product detail page